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WORKING AT CARTERS
Creativity and a good attitude are well rewarded, as we know that our people are the reason why we are so successful. Carters has branches in all the main centres, and in some of the smaller townships around the country.
We have over 50 branches nationwide, with a variety of different jobs, so we will have positions that you are interested in applying for.
The Benefits
Health Insurance
You will automatically be covered under the Medical Care Plan from the first day of permanent employment. The current scheme is Regular Care, which entitles you to claim up to 80% of the total cost of most claims. The company pays the full cost of your personal cover.
Uniform
A company uniform is provided, for all employees to wear. This cuts down on your wardrobe expenses. If you are operating in a safety critical environment, the correct Personal Protective Equipment will be provided.
Staff Buying Privileges
Once you have worked for Carters for three months you are entitled to great discounts when buying product from any of our Carters Branches.
Superannuation
The retirement savings plan helps you save for your future. It is a voluntary benefit. If you opt to join, you are required to contribute a minimum of 4% of your basic pay, and Carters will match the contribution. Carters also have a preferred KiwiSaver scheme, and you have the option to split the contributions to assist you in maximising your retirement savings.
Health & Safety
Health & safety is taken very seriously at Carters and is part of our culture. Each branch has a Health & Safety Committee where our aim is to ensure our employees go home each day safely and unharmed.
Movement within Branches – Career Progression
All vacancies are advertised internally. Staff are able to move between branches nationwide, if positions are available, and the role is suitable. Carters is a large company that provides career progression. Some of the management team have started out working on the shop floor, and have experienced considerable progression. To get the career progression you have to show enthusiasm, and demonstrate that you have a can-do attitude.
The Positions
Customer Service Representative (CSR)
CSRs are the face of Carters, they are responsible for taking Carters success into the future through excellent customer service, and improving our sales.
If you are selected to work as a CSR you will be working in a fun challenging environment, where creativity and hard work are well rewarded. You will be given the opportunity to build strong loyal relationships with customers and suppliers.
The main responsibilities of CSRs are to contribute to achieving branch sales targets and maintaining customer loyalty through the provision of quality customer service and utilising effective sales techniques. A CSRs duties include serving customers, stock checking, effective merchandising, as well as picking and packing orders.
Branch Managers drive the success of Carters. We expect our Branch Managers to treat the branch they are responsible for as if it were their own business. Branch Manager’s have total responsibility for the profitable success of the branch, and there is a strong network of support to help each Branch Manager achieve that goal. If you thrive on making business decisions, setting strategy, and driving for success, then Branch Manager will be the role for you. Carters has over 50 branches nationwide, and several manufacturing sites, each site has a Branch Manager.
If you are flexible in the location you can work, have previous management experience, and understand how businesses work, then we would like to hear from you.
Key Responsibilities are:
- To achieve short and long term profit, growth, sales and performance objectives of the Branch.
- To ensure the provision of high quality customer service, ensuring Carters is the supplier of first choice.
- To ensure motivated and skilled staff are attracted and retained to meet short and long term business requirements.
- To ensure compliance with the Health and Safety in Employment Act, and ensuring Carters is not exposed to unnecessary risks or costs associated with non-compliance.
- To ensure assets are protected and expenditure is properly managed, contributing to a long term viable business.
- To ensure the Company’s information needs are met accurately and timely and ensuring consistency in approach to managing risk.
Sales Reps are the key to Carters link to the market, and growing market share. Our sales reps are expected to be able to manage key accounts, but also have the drive and determination to grow Carters’ business, by bringing in new customers and contacts.
We look for people who have proven sales track records, and have a pro-active approach to new and existing business as well as an understanding of what a profitable business is. You must have exceptional planning and organising abilities and be results driven.
In return you will be provided with all the tools you need to be successful, and you will be welcomed into a strong support network, which operates in a highly professional environment, that rewards success.
Key Responsibilities:
- Sales Reps are responsible to achieve sales and revenue targets within Company policy, by creating and maximising branch sales with existing and new customer bases.
Telemarketing Reps are a very important cog, in the machinery of Carters. They contribute to achieving branch sales targets and maintaining customer loyalty through the provision of quality customer service and effective telemarketing sales techniques. Telemarketing Reps accurately, promptly and courteously respond to customer enquiries as received from the Sales Representatives, telephone and fax.
Key Duties of a Telemarketing Representative
- Identify and act on opportunities to enhance the market share for Carters, including value-added sales.
- Establish and maintain regular calling cycles and procedures in order to maximise market exposure and promote customer loyalty.
- Provide accurate product and service information to facilitate value-added sales.
- Maintain up-to-date information on new and existing products.
If you enjoy physical work and using sophisticated machinery to manufacture top quality frames and trusses, then you will be interested in working for Carters as a Manufacturing Operator.
You will get a great sense of achievement as you see your hard work turn into the frames and trusses that we supply to customers. Our manufacturing operators are well rewarded, and are entitled to great benefits.
Key Duties of a Manufacturing Operator:
- To work as part of a team to build trusses and frames accurately to plans using the machinery supplied.
- To identify and report hazards to management and recommend actions in order to eliminate, isolate or minimise them.
- To utilise operational safety procedures consistent with the Health and Safety in Employment Act, and comply with safe operating practices.
Drivers are the face of Carters for a lot of our key customers. Drivers are responsible for delivering any number of building products to site, and providing excellent service to all our customers. You will be expected to promote Carters’ image in the market place as a customer-focused organisation, providing prompt and accurate deliveries to customers within agreed time frames.
You will be rewarded by working in an excellent team environment that receives excellent benefits, and you will be able make a difference to the success of Carters.
Key Duties of a Driver:
- To develop and maintain Carters as the building partner of choice.
- To provide exceptional customer service.
- To ensure all loads comply with road user legal requirements, and safety requirements.
- To adhere to the delivery schedule, ensuring customers receive expected orders on time.
- To promote Carters image by driving safely and courteously.
How to Apply
Carters has many opportunities, including the positions spoken about here. Although we may not have the above positions available right now, if you believe you are suitable for any one of these roles please send us your CV, and tell us which position you are interested in, and where you would like to work in New Zealand.
Please email your CV to carters.careers@chh.co.nz, and one of our branch managers will be in contact to discuss your application.
To work in New Zealand you must be a New Zealand Citizen, have permanent residency in New Zealand, or a valid work permit to work in New Zealand. If you do not have one of these we would not be able to assist you in gaining one.
