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24th March 2020, 12:00pm 


Dear Building Partner,

As your building supplies partner, we want to keep you updated.

Yesterday the NZ Government announced that we have moved to COVID-19 Alert Level 3 and will move to Level 4 within 48 hours.  

This means from Wednesday 11:59pm everyone has been instructed to stay at home and all business must close, except for essential services such as supermarkets, pharmacies, clinics and lifeline utilities. 

As this is a Government mandated lockdown, we are writing to advise you that on Wednesday 25th March all our branches will be closed from 5:00pm.
  • If you to need to come into our branches before this time, we ask that you respect physical distancing and follow the health and safety guidelines as appropriate. 
  • If you’ve travelled within the last 14 days or are feeling unwell, we ask that you do not come into store. 
The manufacture of Frames & Trusses will close from Wednesday night. However, our design service of detailing and estimating will continue as normal. 

Materials supply for essential services:
If you carry out building work for essential service provisions, classed by the government as ‘Building and construction related to essential services, critical infrastructure, or immediately needed to maintain human health and safety at home/work’, we will continue to assist where we can with material supply. Some products may be in limited supply. 

Please contact your local CARTERS representative to facilitate this as required. 

We are still committed to providing the same levels of service for you and your business as we always have. Thanks for partnering with us as we work through this together. We will communicate with you when we are in a position to re-commence trading. 

Please continue to check the website for details - https://www.carters.co.nz/business-updates

If you have any questions please don’t hesitate in contacting us via CartersFeedback@carters.co.nz


Mike Guy
Chief Executive

Monday 16th March 2020


As your building supplies partner, we know that the current COVID-19 pandemic and the potential effects on businesses, organisations, and teams are top of mind for many of us right now. We wanted to provide you with an update in relation to ongoing materials supply and any potential disruptions that may occur in the future due to COVID-19.  

Our dedicated team are meeting regularly to ensure we, as a merchant and employer, have a sound plan, including the latest information from health authorities, and are in a position to identify and evaluate any risk or interruptions as early as possible.

Key details:
  • We have been monitoring the situation and will continue to do so.
  • Our procurement team are receiving frequent updates from all suppliers to our business.
  • At this current time, there have not been any supply disruptions due to the outbreak.
However as things continue to evolve and remain fluid, if we do receive any such notification about disruption to upcoming supply that may impact you, we will endeavour to communicate this. 

If the supply of a certain product is delayed, CARTERS will be looking to provide alternative products where possible and ensure you are aware of these changes and/ or substitutions. 
As always, we are also focussed on ensuring that the health and safety of you and your team, as well as our team, is a priority. Please let our local branches know in advance if you have concerns about the ability for us to make deliveries or visit your site. Our Trade Portal online ordering system is now also available if you have an account and wish to make use of this – please speak to your branch or Account Manager to request access

You can stay up to date on health advice in NZ here, or as a business, you might need a plan too?  CARTERS will also issue all further communications via our website and email.

If you would like to discuss anything in relation to the above or have any specific questions, please contact Vince Locke - General Manager Procurement & Supply Chain at Vince.Locke@carters.co.nz or call +64 9 2727348.