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Keep up to date around what COVID-19 alert level changes mean for you and your business. Check out our announcements and FAQ's below.

Business Announcements

Thursday 27 August, 2020 - Trading under Level 2  in Auckland region

Dear Building Partner,
 

In anticipation of the shift back to Alert level 2 on Monday in Auckland, we wanted to quickly touch on the ways we’ll be operating to help service your business needs. 
 
Our handy printable COVID-19 FAQ’s at level 2  has all the details you need, but below is a quick summary for you:

  • You can enter the showroom, yard and bulk store areas in the branch again. 
  • Please sign-in or scan the QR code on arrival.
  • Measures will be in place to allow for 2m physical distancing at the counters when you pay for your goods.
  • Ordering in advance is still preferred via the Trade Portal, telesales, your Account Manager or local branch team.
  • Contactless collection for any pre-ordered materials will be available as well as our usual delivery services. 

Our teams will be available to give you a hand with anything you need and assist you in-store once again.

​​​​​If you have any particular requirements in regard to our team visiting your sites, please let us know in advance where possible. 
 
​​​​​​We look forward to continuing to partner with you whilst these measures remain in place to help keep us all safe.
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For more details on our site operations, you can view our previous communications below. If you have any queries, please email CartersFeedback@carters.co.nz or visit our website.

Regards,
​​​​​​​
The CARTERS Team

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Previous Updates

  • 12th August, 2020 - Trading under Level 3 in Auckland region | Click here to read
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  • 12th August, 2020 - Trading under Level 2 | Click here to read
   
  • 22nd April, 2020 - Reopening at level 3 | Click here to read
 
  • 17th April, 2020 -  How trading will work at Level 3 | Click here to read 
 
  • 6th April 2020 - Update during level 4 lockdown | Click here to read
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  • 24th March 2020 - Level 4 lockdown takes effect | Click here to read
 
  • 16th March 2020 - Materials supply update | Click here to read